Before a power outage
 During power outages
  • Switch off and unplug major appliances, computers, and televisions to avoid damaging them when the power comes back on.
  • Use surge protectors wherever possible
  • Keep a battery powered or wind up radio in your emergency kit to listen for emergency updates.
  • Keep your fridge and freezer closed as much as possible to avoid food spoiling.
  • Keep mobile phones charged.
  • Keep your vehicle fuel tank full in case you cannot stay at your home during the outage or need to evacuate.
  • Never use a generator indoors or in the garage.  Generators need to be used outdoors in a ventilated area to avoid deadly carbon monoxide poisoning.
 Check the outages map for your area
 Hydro providers in the region have outages maps that can show you the extent of a power outage an current updates.
 What should you do if you detect a natural gas leak?
  • Evacuate immediately
  • Call 911 from outside or a neighbour's home
 Learn how to detect a gas leak before it occurs
  • Smell It - In its pure state, natural gas has no smell or taste. As a safety precaution, a scent called methyl mercaptan is added to natural gas. This odour smells like rotten eggs or sulphur, so that natural gas leaks can be detected.
  • See It - Natural gas is clear and has no colour, but it can leave behind visible signs of a leak including bubbles in wet or flooded areas, patches of dead vegetation, blowing dust from holes in the ground, or even flames. In some cases, spotting vapours or ground frosting can suggest a high-pressure leak.
  • If you are planning to dig, build or excavate on your property, you are required to by law to locate all of your utility lines first.  It is important to complete this step to ensure safety for you and your community.  All it takes is one call to Ontario One.
  • If your gas has been shut off it must be turned back on by a professional.  Contact your local natural gas provider to make the necessary arrangements.